Houlton Police Log — May 2018

6 years ago

Editor’s Note: An arrest or summons does not constitute a finding of guilt. An individual charged with a crime is presumed innocent unless and until proven guilty at criminal proceedings.  

 HOULTON, Maine — The Houlton Police Department responded to the following incidents through May, 2018.

Thursday, May 31

9:56 a.m. — Officer Dudley responded to Foxcroft Road to investigate a complaint.

10:55 a.m. — Officer Dudley responded to Bird Street to investigate a complaint.

11:21 a.m. — Officer Heath responded to Smyrna Street where he summoned a 32-year-old Orient woman, Jade Jones, for operating an unregistered motor vehicle and attaching false plates.

2:10 p.m. — Officer Heath responded to Spring Street to investigate a complaint.

2:16 p.m. — Sgt. Quint responded to North Street to investigate a motor vehicle accident.

3:22 p.m. — Officer Heath responded to North Street to assist another agency.

4:17 p.m. — Officer Dudley responded to North Street to investigate a motor vehicle accident.

Wednesday, May 30

9:45 a.m. — ACO Rairdon responded to Highland Avenue to investigate an Animal complaint.

9:52 p.m. — Officer Dudley responded to North Street to investigate a theft/forgery/fraud report.

11:41 a.m. — ACO Rairdon responded to Cary Street for an animal complaint.

1:26 p.m. — Sgt. Quint responded to Kelleran Street to investigate a complaint.

3 p.m. — Officer Dudley responded to Highland Avenue to investigate a complaint.

3:07 p.m. — Officer Dudley responded to Reservoir Hill to investigate a 9-1-1 hang-up.

3:24 p.m. — Officer Dudley responded to Military Street to assist a citizen.

7:47 p.m. — Officer Cyr responded to Cooks Brook Road to investigate a complaint.

8:43 p.m. — Officer Cyr responded to Spring Street to investigate a complaint.

9:30 p.m. — Officer Boutilier responded to Military Street to investigate a motor vehicle complaint.

Tuesday, May 29

8:31 a.m. — Officer York responded to North Street to investigate a motor vehicle accident.

10:05 a.m. — Officer York responded to Military Street to investigate a motor vehicle accident.

10:55 a.m. — Officer York responded to Reservoir Hill to investigate suspicious activity.

2:01 p.m. — Officer York responded to North Street to investigate a theft/forgery/fraud complaint.

2:25 p.m. — Officer Cyr responded to Joseph Street to investigate a complaint.

6:14 p.m. — Officer Smith responded to Market Square to investigate suspicious activity.

9:25 p.m. — Sgt. Wampler responded to HPD lobby to investigate a complaint.

10:35 p.m. — Sgt. Wampler responded to HPD Lobby to investigate a complaint.

Monday, May 28

7:01 a.m. — Cpl. Janakis responded to Military Street to investigate a motor vehicle accident.

7:32 a.m. — Officer York responded to School Street to investigate an alarm.

9:29 a.m. — Officer Cyr responded to North Street to investigate a motor vehicle complaint.

9:51 a.m. — Officer York responded to Spring Street for a well-being check.

12:27 p.m. — Officer York responded to Pleasant Street to investigate a 911 hang-up.

2:01 p.m. — Officer Cyr responded to Military Street where she arrested a 36-year-old Houlton man, Karsten Pederson, for domestic violence assault, with priors.

2:04 p.m. — Officer York responded to Ludlow Road to investigate a motor vehicle accident.

10:29 p.m. — Sgt. Wampler responded to North Street to assist a citizen.

Sunday, May 27

1:26 a.m. — Officer Boutilier responded to Smyrna Street where he arrested a 22-year-old Houlton woman, Jessica Dickison, for operating under the influence.

2:15 a.m. — Cpl. Janakis responded to HPD lobby to investigate a complaint.

7:11 a.m. — Officer Dudley responded to North Street to investigate a motor vehicle accident.

12:56 p.m. — Sgt. Quint responded to Spring Street to investigate suspicious activity.

2:44 p.m. — Sgt. Quint responded to Spring Street to investigate a complaint.

3:55 p.m. — Sgt. Quint responded to Military Street to investigate suspicious activity.

7:30 p.m. — Officer Boutilier responded to North Street to investigate a complaint.

9:29 p.m. — Officer Clayton responded to High Street to investigate a complaint.

Saturday, May 26

2:05 a.m. — Officer Clayton responded to North Street to assist another agency.

5:49 a.m. — Officer Heath responded to Military Street to investigate a complaint.

9:18 a.m. — Sgt. Quint responded to North Street to investigate a motor vehicle accident.

9:50 a.m. — Officer Dudley responded to Bangor Street to investigate a complaint.

3:15 p.m. — Officer Dudley responded to I-95 to investigate a complaint.

4 p.m. — Officer Dudley responded to Ludlow Road to investigate a complaint.

5:32 p.m. — Officer Boutilier responded to Park Street for an animal complaint.

8:42 p.m. — Officer Boutilier responded to Abbie Lane for a well-being check.

11:40 p.m. — Officer Boutilier responded to Alfred Street to investigate a complaint.

Friday, May 25

1:09 a.m. — Sgt. Wampler responded to Kelleran Street to investigate a complaint.

7:58 a.m. — Sgt. Quint responded to North Street to investigate a motor vehicle complaint.

9:27 a.m. — Sgt. Quint responded to Mechanic Street to investigate a parking complaint.

9:52 a.m. — Officer Heath responded to Military Street to investigate a complaint.

10:55 a.m. — Det. Nason responded to Bird Street to investigate a complaint.

11:34 a.m. — Officer Smith responded to I-95 to investigate a complaint.

2 p.m. — Officer Boutilier responded to Kelleran Street to investigate an assault.

4:46 p.m. — Officer Heath responded to Currier Road to investigate a motor vehicle complaint.

9:21 p.m. — Officer Clayton responded to North Street to assist another agency.

9:28 p.m. — Officer Boutilier responded to Bird Street to investigate a complaint.

10 p.m. — Cpl Janakis responded to Pearce Avenue where he arrested a 32-year-old Houlton man, Daniel McLaughlin, on a warrant.

10:37 p.m. — Officer Boutilier responded to Kendall Street to assist another agency.

Thursday, May 24

2:55 a.m. — Officer Smith responded to Foxcroft Road to investigate suspicious activity.

8:53 a.m. — ACO Rairdon responded to Spring Street for an animal complaint.

12:35 p.m. — Officer Cyr responded to Main Street for a well-being check.

1:41 p.m. — Officer Cyr responded to Bowdoin Street to investigate a burglary.

2:54 p.m. — ACO Rairdon responded to Third Street for an animal complaint.

5:04 p.m. — Officer Smith responded to Madigan Street to assist a citizen.

6:41 p.m. — Officer Smith responded to North Street to assist another agency.

9:24 p.m. — Sgt. Wampler responded to North Street to investigate a motor vehicle accident.

10:12 p.m. — Sgt. Wampler responded to Military Street to investigate suspicious activity.

Wednesday, May 23

5:04 a.m. — Cpl. Janakis responded to Bangor Street where he arrested a 30-year-old Linneus man, Nicholas Gilbert, on a warrant.

7:50 a.m. — ACO Rairdon responded to High Street for an animal complaint.

7:52 a.m. — Officer York responded to Elm Street to investigate 911 hang-up.

1:02 p.m. — Officer Cyr responded to Park Street for a well-being check.

3:35 p.m. — Officer Cyr responded to Grove Street to investigate a complaint.

3:55 p.m. — Officer Smith responded to Military Street where he arrested a 57-year-old Dyer Brook man, Stephen McLaughlin, for domestic violence assault, domestic violence reckless conduct.

6:08 p.m. — Sgt. Wampler responded to State Street to investigate a disturbance.

6:30 p.m. — Officer Smith responded to Marble Street where he arrested a 33-year-old Houlton woman, Ashley Estabrook, on a warrant.

8:52 p.m. — Sgt. Wampler responded to Hartford Street to assist another agency.

Tuesday, May 22

7:42 a.m. — ACO Rairdon responded to Spring Street for an animal complaint.

9:17 a.m. — Officer Heath responded to Military Street to investigate a complaint.

10:18 a.m. — ACO Rairdon responded to Spring Street for an animal complaint.

2:46 p.m. — Det. Nason responded to Military Street to investigate a complaint.

3:06 p.m. — Sgt. Quint responded to Ludlow Road to investigate a theft/forgery/fraud complaint.

3:16 p.m. — Officer Heath responded to North Street to assist another agency.

5:04 p.m. — Sgt. Quint responded to North Street to investigate a complaint.

7:49 p.m. — Officer Boutilier responded to North Street to investigate a motor vehicle complaint.

9:10 p.m. — Officer Boutilier responded to High Street to investigate a complaint.

9:14 p.m. — Cpl. Janakis responded to Customs Loop to assist another agency.

10:41 p.m. — Cpl. Janakis responded to Hartford Street to assist another agency.

Monday,  May 21

1:39 p.m. — Officer Heath responded to Mooers Road to assist a citizen.

1:51 p.m. — Sgt. Quint responded to Foxcroft Road where he summoned a 52-year-old Houlton woman, Brenda Sabatis, for operating with an expired license more than 90 days.

2:34 p.m. — Sgt. Quint responded to North Street to investigate a complaint.

2:44 p.m. — Det. Nason responded to Ruth Road to assist another agency.

4:37 p.m. — Officer Heath responded to Pearce Avenue to investigate a motor vehicle complaint.

4:45 p.m. — Officer Heath responded to North Street to investigate a burglar alarm.

7:11 p.m. — Officer Boutilier responded to High Street for an animal complaint.

Sunday, May 20

5:17 p.m. — Officer Cyr responded to Bowdoin Street to investigate suspicious activity.

6:03 p.m. — Sgt. Wampler responded to Military Street to assist a citizen.

Saturday, May 19

6:04 a.m. — Officer Cyr responded to Aviation Drive to investigate a burglar alarm.

10:20 a.m. — Officer Cyr responded to Garrison Drive for an animal complaint.

11:54 a.m. — Officer Cyr responded to Ludlow Road to investigate a theft/forgery/fraud report.

4:13 p.m. — Officer Smith responded to Randall Avenue to investigate a complaint.

4:36 p.m. — Officer Smith responded to Military Street for an animal complaint.

4:39 p.m. — Officer Smith responded to Smyrna Street to investigate suspicious activity.

7:36 p.m. — Officer Smith responded to Market Square to investigate suspicious activity.

9:17 p.m. — Sgt. Wampler responded to Old Calais Road for an animal complaint.

10:06 p.m. — Officer Smith responded to Sugarloaf Street to investigate a 911 hang-up.

Friday, May 18

12:46 a.m. — Officer Boutilier responded to Maple Street to investigate a complaint.

11:32 a.m. — Officer Cyr responded to HPD Lobby where she arrested a 25-year-old Caribou man, Nathan Morrow, on a warrant.

12:11 p.m. — Officer Cyr responded to North Street to investigate a motor vehicle accident.

12:24 p.m. — Sgt. Quint responded to Main Street to investigate a reported harassment.

1:02 p.m. — Sgt. Quint responded to North Street to investigate a motor vehicle complaint.

4:21 p.m. — Officer Smith responded to Garrison Road for an animal complaint.

4:57 p.m. — Officer Smith responded to North Street for an animal complaint.

5:27 p.m. — Officer Smith responded to Military Street to investigate suspicious activity.

5:32 p.m. — Officer Cyr responded to Kelleran Street for an animal complaint.

6:30 p.m. — Officer Smith responded to Kelleran Street for an animal complaint.

6:55 p.m. — Officer Smith responded to North Street to investigate suspicious activity.

8:26 p.m. — Sgt. Wampler responded to Hartford Street to assist another agency.

10:49 p.m. — Officer Smith responded to Main Street to investigate a complaint.

11:40 p.m. — Officer Smith responded to Main Street where he arrested a 47-year-old Houlton man, Donald Rosebush, for disorderly conduct, loud unreasonable noise.

Thursday, May 17

12:39 a.m. — Cpl. Janakis responded to High Street to investigate a domestic disturbance.

6:18 a.m. — Officer Heath responded to Bangor Street where he summoned an 18-year-old Hodgdon man, Dakota Smith, for burglary and criminal mischief.

7:09 a.m. — Officer Heath responded to Hartford Street to assist another agency.

9:13 a.m. — Sgt. Quint responded to  North Street to investigate a burglar alarm.

11:43 a.m. — Officer Heath responded to North Street to investigate a motor vehicle accident.

2:04 p.m. — Sgt. Quint responded to North Street to investigate a 911 hang-up.

3:51 p.m. — Officer Boutilier responded to Main Street to investigate a complaint.

4:21 p.m. — Officer Boutilier responded to High Street for an animal complaint.

5:30 p.m. — Officer Boutilier responded to Spring Street to investigate a complaint.

6:32 p.m. — Officer Boutilier responded to Bangor Street to investigate a motor vehicle complaint.

6:44 p.m. — Officer Boutilier responded to Water Street to assist another agency.

6:56 p.m. — Officer Smith responded to Military Street to investigate a complaint.

11:38 p.m. — Officer Smith responded to North Street to assist another agency.

Wednesday, May 16

11:28 a.m. — Sgt. Quint responded to Highland Avenue to investigate a complaint.

2 p.m. — Sgt. Quint responded to Military Street where he arrested a 29-year-old Ashland man Justin Caron for failure to appear in court after posting bail.

5 p.m. — Sgt. Quint responded to North Street to investigate a complaint.

11:51 p.m. — Officer Boutilier responded to Bangor Street where he arrested an 18-year-old Hodgdon man, Dakota Smith, for possession by consumption.

Tuesday, May 15

8:13 a.m. — Officer York responded to Main Street to investigate a parking complaint.

9:10 a.m. — Officer York responded to Market Square to investigate  a parking complaint.

10:41 a.m. — Officer York responded to State Street to investigate a theft/forgery/fraud report.

1:58 p.m. — Officer York responded to Callaghan Road for a well-being check.

3:42 p.m. — Officer Cyr responded to North Street to investigate a complaint.

5:05 p.m. — Officer Cyr responded to Ludlow Road to investigate a motor vehicle accident.

Monday, May 14

12:49 a.m. — Cpl. Janakis responded to Spring Street to investigate a complaint.

12:59 a.m. — Cpl. Janakis responded to Court Street to investigate suspicious activity.

4:30 a.m. — Officer Cyr responded to Court Street to investigate a parking complaint.

11:35 a.m. — Officer Cyr responded to Bangor Street where she summoned a 27-year-old Orient man, Michael Godfrin, for motor vehicle speeding (30+ mph over speed limit).

9:52 p.m. — Sgt. Wampler responded to Hartford Street to assist another agency.

10:38 p.m. — Officer Smith responded to Charles Street to assist other agency.

Sunday, May 13

7:55 a.m. — Officer Heath responded to Interstate 95 to investigate a motor vehicle complaint.

1:04 p.m. — Officer Heath responded to North Street to investigate a complaint.

3:38 p.m. — Sgt. Quint responded to Bird Street for a well-being check.

6:06 p.m. — Officer Boutilier responded to Military Street for a civil dispute.

8:53 p.m. — Cpl Janakis responded to North Street to investigate a burglary.

9:14 p.m. — Officer Boutilier responded to Court Street where he summoned a 41-year-old Houlton woman, Sasha Martin, for new resident failing to register vehicle.

11:41 p.m. — Officer Boutilier responded to Court Street where he summoned a 52-year-old Houlton woman, Michele MacDonald, for assault.

Saturday, May 12

12:06 a.m. — Officer Boutilier responded to North Street where he summoned a 34-year-old Houlton woman, Ashley Whitney, for a new resident failing to register vehicle.

5:50 a.m. — Sgt. Quint responded to North Street for an animal complaint.

11:19 a.m. — Officer Heath responded to North Street to investigate a complaint.

12:43 p.m. — Sgt. Quint responded to Military Street for an animal complaint.

7:27 p.m. — Cpl. Janakis responded to Charles Street to investigate a disturbance.

9 p.m. — Cpl. Janakis responded to Smyrna Street where he arrested a 60-year-old Houlton woman, Betty Phillips, on a warrant.

10:28 p.m. — Officer Boutilier responded to Bowdoin Street to investigate a complaint.

11:30 p.m. — Cpl. Janakis responded to Highland Avenue where he arrested a 30-year-old Houlton woman, Nicole Hall, for violating conditions of release, assault and refusing to submit to arrest or detention.

Friday, May 11

1:55 a.m. — Sgt. Wampler responded to North Street to investigate a burglar alarm.

6:45 a.m. — Officer Heath responded to Pearce Avenue to investigate a 9-1-1 hang-up.

6:50 a.m. — Det. Nason responded to Military Street where he arrested a 30-year-old Houlton woman, Crystal Flewelling, for failure to appear in court.

12:05 p.m. — Officer Heath responded to North Street to assist another agency.

12:11 p.m. — Officer Heath responded to Union Square to investigate a motor vehicle accident.

1:55 p.m. — Sgt. Quint responded to Kendall Street to investigate a theft/forgery/fraud complaint.

2:15 p.m. — Det. Nason responded to Military Street to investigate a complaint.

4:09 p.m. — Sgt. Quint responded to Water Street to assist another agency.

5:09 p.m. — Sgt. Quint responded to U.S. Route 1 to investigate a motor vehicle complaint.

5:41 p.m. — Sgt. Quint responded to Bowdoin Street to investigate suspicious activity.

9:18 p.m. — Cpl. Janakis responded to North Street where he arrested a 46-year-old Fort Fairfield man, Kenneth Carmichael, on a warrant.

11:33 p.m. — Officer Boutilier responded to Green Street to investigate suspicious activity.

Thursday, May 10

1:04 a.m. — Sgt. Wampler responded to Pine Drive to investigate a complaint.

7:15 a.m. — Officer York responded to Mechanic Street to investigate a complaint.

11:12 a.m. — ACO Rairdon responded to Military Street for an animal complaint.

12 p.m. — Chief Deluca responded to Bangor Street to investigate a complaint.

1:50 p.m. — Officer Cyr responded to Highland Avenue to investigate a complaint.

2:06 p.m. — Officer Cyr responded to Clover Circle where she arrested a 35-year-old Houlton man, Robert Wright, on a warrant.

3:55 p.m. — Officer Smith responded to Clover Circle where he arrested a 32-year-old Houlton man, Donald Watson, for criminal trespass, assault. He also arrested a 51-year-old Houlton man, Joseph Moran, for criminal trespass, assault, refusing to submit to arrest or detention.

5:48 p.m. — Officer York responded to Bird Street to investigate a 9-1-1 hang-up.

6:28 p.m. — Officer Smith responded to High Street to assist another agency.

8:04 p.m. — Sgt. Wampler responded to McSheffery Road to investigate a complaint.

Wednesday, May 9

2:39 a.m. — Officer Boutilier responded to Military Street to investigate a complaint.

10:41 a.m. — Officer Cyr responded to Prospect Street to investigate a disturbance.

5:20 p.m. — Officer Smith responded to Ludlow Road to investigate a complaint.

6:04 p.m. — Officer Smith responded to North Street to investigate a burglar alarm.

7:23 p.m. — Officer Smith responded to Highland Avenue to investigate a complaint.

8:26 p.m. — Officer Smith responded to Military Street to investigate a 9-1-1 hang-up.

10:32 p.m. — Officer Smith responded to Smyrna Street where he summoned a 58-year-old Littleton man, Kevin Stewart, for failure to register vehicle.

11:02 p.m. — Sgt. Wampler responded to Customs Loop where he arrested a 25-year-old Old Town man, Omar Ayesh, for violation of protective order.

Tuesday, May 8

6:49 a.m. — Sgt. Quint responded to Elm Street for an animal complaint.

7:31 a.m. — ACO Rairdon responded to Charles Street for an animal complaint.

7:46 a.m. — Officer Heath responded to Randall Avenue for an animal complaint.

9:41 a.m. — Sgt. Quint responded to Pleasant Court for an animal complaint.

11:01 a.m. — ACO Rairdon responded to Pleasant Street for an animal complaint.

4:46 p.m. — Officer Boutilier responded to Court Street where he arrested a 68-year-old Littleton man, Brian Cote, for operating under the influence.

5:46 p.m. — Cpl. Janakis responded to North Street to investigate a motor vehicle accident.

8:51 p.m. — Cpl. Janakis responded to Military Street to investigate a complaint.

Monday, May 7

6:38 a.m. — Officer Heath responded to North Street to investigate a burglar alarm.

12:37 p.m.— Officer Heath responded to Mill Street to remove a hazard.

1:34 p.m. — Sgt. Quint responded to HPD Lobby to assist a citizen.

1:56 p.m. — Officer Heath responded to Highland Avenue to animal complaint.

3:48 p.m. — Sgt. Quint responded to Court Street to investigate a disturbance.

4:15 p.m. — Officer Heath responded to White Settlement Road to investigate suspicious activity

6:05 p.m. — Cpl. Janakis responded to North Street to investigate a complaint.

10:41 p.m. — ACO Rairdon responded to Foxcroft Road for an animal complaint.

Sunday, May 6

8:12 a.m. — Officer York responded to HPD lobby to assist a citizen.

2:18 p.m. — Officer York responded to Pearce Avenue for an animal complaint.

4:30 p.m. — Officer York responded to Charles Street for an animal complaint.

5:53 p.m. — Cpl. Janakis responded to Holland Street to investigate a complaint.

Saturday, May 5

10:17 a.m. — Officer York responded to Ludlow Road to investigate an alarm.

11:38 a.m. — Officer Cyr responded to Water Street for a well-being check.

12:29 p.m. — Officer York responded to North Street to investigate a theft/forgery/fraud complaint.

12:32 p.m. — Officer York responded to Military Street to investigate a complaint.

2:58 p.m. — Officer Cyr responded to Highland Avenue for an animal complaint.

4:52 p.m. — Officer York responded to North Street to investigate a theft/forgery/fraud complaint.

11:20 p.m. — Sgt. Wampler responded to North Street to investigate a complaint.

Friday, May 4

1:09 p.m. — Cpl. Janakis responded to Ludlow Road to investigate a complaint.

8:30 a.m. — Officer York responded to Court Street to assist another agency.

11:39 a.m. — Officer York responded to Military Street to assist other agency.

12:52 p.m. — Officer York responded to North Street to investigate a complaint.

5:23 p.m. — Officer York responded to Kelleran Street to investigate a complaint.

5:34 p.m. — Officer Heath responded to Military Street to investigate a motor vehicle accident.

6:29 p.m. — Sgt. Wampler responded to North Street where he arrested a 45-year-old Houlton man, Onix Ramos, for domestic violence terrorizing, criminal trespass and criminal mischief.

8:27 p.m. — Sgt. Wampler responded to North Street to investigate a complaint.

11:01 p.m. — Officer Heath responded to Market Square to investigate a motor vehicle accident.

 Thursday, May 3

7:36 a.m. — Sgt. Quint responded to Elm Street to investigate a complaint.

8:54 a.m. — Sgt. Quint responded to Mill Street to investigate a motor vehicle accident.

12:55 p.m. — Sgt. Quint responded to Sugarloaf Street to investigate a disturbance.

1:15 p.m. — Officer Heath responded to Military Street to investigate a complaint.

2:53 p.m. — Officer Heath responded to High Street to investigate a motor vehicle complaint.

3:03 p.m. — Sgt. Quint responded to North Street to investigate a motor vehicle complaint.

3:54 p.m. — Sgt. Quint responded to Porter Settlement Road to investigate a complaint.

Wednesday, May 2

2 p.m. — Officer Heath responded to North Street to assist another agency.

2:31 p.m. — Sgt. Quint responded to Bangor Street to assist a citizen.

4 p.m. — Officer Boutilier responded to Kelleran Street to investigate a civil dispute.

4:03 p.m. — Officer Heath responded to Florence Avenue to investigate a motor vehicle accident.

7:11 p.m. — Cpl. Janakis responded to Bird Street to investigate a motor vehicle accident.

8:15 p.m. — Cpl. Janakis responded to Franklin Avenue to investigate a 9-1-1 hang-up.

 Tuesday, May 1

3:34 a.m. — Officer Smith responded to Court Street for an animal complaint.

10:14 a.m. — ACO Rairdon responded to Aurora Circle for an animal complaint.

10:39 a.m. — Officer Cyr responded to Court Street to assist a citizen.

12:57 p.m. — Officer Cyr responded to Spring Street for an animal complaint.

4:55 p.m. — Officer York responded to Mechanic Street to investigate a motor vehicle complaint.

5:25 p.m. — Officer York responded to North Street to investigate suspicious activity.

7:29 p.m. — Officer Smith responded to Cleveland Street where he arrested a 35-year-old Houlton woman, Amanda Varney, for assault and criminal trespass.

10:22 p.m. — Cpl. Janakis responded to Clover Circle to investigate a complaint.

11:56 p.m. — Officer Smith responded to Heywood Street to investigate a complaint.