Let us show you the real Fairpoint

16 years ago

To the editor:
    This is both an exciting and challenging time at FairPoint Communications. Exciting, because we have transitioned to our own state-of-the-art systems, and challenging, because this transition was a large, complex undertaking during which all customer and operating data was moved to our new systems.     We have been planning for this transition for almost two years, logged more than four million hours developing, testing and implementing the operating systems that we will now use every day. We knew there would be some customer service challenges with a project of this magnitude.
    We appreciate our customers’ understanding and patience during this period. Looking back, some things did not go as smoothly as we had hoped and we clearly recognize the frustration that some customers may have experienced. As such, we sincerely apologize for any inconvenience the transition caused.
    However, now that we are on our own systems, we hope you will give us the chance to show you the real FairPoint. Our new systems will allow us to offer new products and services, and create new bundles and discount programs in the region. Providing widely available broadband services is the core of FairPoint’s business strategy and our goal is to be the broadband provider of choice in northern New England.
    We are extremely excited about our opportunity to serve northern New England. We are focused on the future. We want to be here. We want to serve you. We are serious about this commitment and meeting the communication needs of the region.

Gene Johnson, CEO
FairPoint Communication