Funeral home receives national recognition

13 years ago

Funeral home receives national recognition

By Barbara Scott

Staff Writer

    Lancaster Morgan Funeral Home in Caribou was recently honored with the 2011 Pursuit of Excellence Award by the National Funeral Directors Association (NFDA) during its International Convention and Expo in Chicago.

    Lancaster Morgan was one of only 147 firms from the association’s almost 10,000 members from around the world to receive this prestigious recognition, placing them among an elite group of funeral service professionals.

    Pursuit of Excellence Award recipients raise the bar on funeral service excellence by adhering to the highest ethical and professional standards and providing unsurpassed service to families and communities. Lancaster Morgan is Maine’s only funeral home to receive this award both in 2010 and 2011.

    To earn an NFDA Pursuit of Excellence Award, a participating funeral home must meet or exceed business standards set forth by the program and demonstrate proficiency in key areas of the funeral service, such as compliance with state and federal regulations; providing ongoing education and professional development opportunities for staff; offering outstanding programs and resources to bereaved families; maintaining an active level of involvement within the community; participating and actively serving in the funeral service profession; and promoting funeral home services through a variety of marketing, advertising and public relations programs. Participants are also required to adhere to a Pledge of Ethical Practices.

    “Lancaster Morgan’s voluntary participation in the Pursuit of Excellence program reflects a clear determination to exceed the expectations of those they serve,” said NFDA Chief Executive Officer Christine Pepper. “This prestigious recognition assures families of the high-quality, compassionate service they will receive the moment they walk through the funeral home’s front door.”

    “We’re proud to be honored by the NFDA with this award,” said Lancaster Morgan owner, Doug Hunter, CFSP. “We’ve been hosting monthly Grief Seminars at our funeral home for more than four years now and this year we added a monthly Clergy Seminar. We see our work here as a permanent outreach to our community and are proud to be able to support those in grief and crisis,” he added.

    Lancaster Morgan Funeral Home was established in Caribou in 1898 by G.M. Morgan, who owned a furniture and undertaking company located on Sweden Street. The business was purchased by Jack and Juanita Lancaster in 1972 and is now owned by Hunter and his wife, Dr. Josette Hunter, who purchased it from the Lancaster family in 2007.

     For more information about Lancaster Morgan Funeral Home, go to