Percy’s gets a make over to improve customer service

15 years ago

    PRESQUE ISLE – Percy’s Auto Sales, Inc., Aroostook County’s only full line Chrysler, Dodge and Jeep dealership offers a great variety of new and used cars, trucks, vans and SUV’s.     Forty-six years ago, Percy Pelkey founded the family-owned business on Main Street in Presque Isle, since then all sales, service and parts departments have expanded into their current 10,000-square feet site on 40 Houlton Road. The facility was completely made over last year to better serve the needs of their customers.
    With anywhere around 120 vehicles on the lot at any one time and 16 full-time staff, including four mechanics and one auto-detailer, the Percy’s team strives to offer the best sales and maintenance service for their customers.
    Heading up the Percy’s company is owner Delores Pelkey, general manager Scott Norton, parts manager Travis Chapman, service manager Joe Pelkey, and sales manager Bruce Guerrette.
    “We try to take care of all service, maintenance and part needs of our customers,” said Sales Consultant Ryan Rackliffe. “We sell authentic Mopar parts, exclusive to this area.”
    According to Rackliffe, Percy’s top priority is to not only find the best vehicle for each buyer, but continue taking care of the customer’s maintenance needs after the sale. Therefore, all their technicians are factory-certified.
    Percy’s currently offers a line of fuel-efficient vehicles including the Dodge Caliber and two SUVs – the Jeep Patriot and the Jeep Compass.
    Another recent arrival is the Dodge Challenger SRT8. In the fall, they will also have the 2009 Chrysler Aspen – a full-sized hybrid SUV.
    New fall shipments will include the redesigned 2009 Dodge Ram truck.
    Hours of business are Monday to Friday from 7 a.m. to 6 p.m. and Saturday from 8 a.m. to 3 p.m.
    Vehicle-shoppers can also browse or call toll free on 1-888-666-6343 or 764-4493 locally for more information.