Company official appoints directors to board

14 years ago

Company official appoints

directors to board

By Kathy McCarty

Staff Writer

    PRESQUE ISLE — Tim Lavin, co-founder, president and CEO of BalanceBPO, has announced the names of the company’s Board of Directors. Selection was based on experience and diversity.
    Daniel Pearce, the company’s co-founder, will serve as chairman. 

    “Dan has over 30 years of experience in the contact center and telecommunications industries. As chairman of the board, he will be responsible for shaping the strategy of the company and overseeing the day-to-day affairs of the business,” said Lavin.
    Prior to co-founding BalanceBPO, Pearce co-founded and was the president of Excell Global Services. According to Lavin, under Pearce’s leadership, Excell opened and operated award-winning customer contact centers in the U.S., Canada, Europe and Asia-Pacific and grew to over 7,000 employees worldwide. Before co-founding Excell, Pearce held numerous positions at Sprint and has served on the board of over a half dozen companies in the U.S., Europe, Canada, Australia and the Philippine. He was the Ernst & Young Entrepreneur of the Year, State of Arizona, in 1999. Pearce resides in Lowell, Mich.
      “Daniel Evanoff has been named vice chairman,” said Lavin. “He will assist in shaping the strategy of the company and oversight of day-to-day business.”
       Evanoff co-founded Excell Agent Services in the U.S. and Excell Multimedia in the United Kingdom in 1994.
    “While at Excell, he established joint ventures with Telstra, the largest telcom company in Australia, and Bell Canada, the largest telcom company in Canada,” noted Lavin.
       Prior to co-founding Excell, Evanoff was a senior executive at Sprint, heading numerous divisions and ground-breaking ventures. Evanoff holds a bachelor of science from the University of Oklahoma and an MBA from Oklahoma City University. He resides in Phoenix.
      Lavin has over 18 years of continuous contact center management experience. He is responsible for guiding the company’s strategies, including the ongoing development and deployment of the company’s processes and oversight of day-to-day operations.
       “Prior to co-founding BPO, I served as vice president of client services and U.S. operations for TELUS International, with offices in Las Vegas and Austin,” said Lavin.
      He joined BPO company Ambergris Solutions, located in Manila, the Philippines, in the early startup phase as chief operating officer and helped grow Ambergris to over 3,000 seats before the company was acquired by TELUS International in 2005. Lavin joined Cornerstone Integrated Services in Austin while it was in early startup and helped grow that company to over $12M in annual revenue before being acquired by Harte-Hanks in 1999.
       “I began my career at First USA Bank, starting on the phones before being promoted several times, eventually advancing to the position of corporate officer,” said Lavin.
    Lavin served in the U.S. Army and is a decorated Gulf War veteran. He resides with his wife, Megan, and their children, in Presque Isle.
    Michael J. Willette has been named a director on the board. Currently serving as a state representative, Willette also co-founded Big Bear Real Estate in Presque Isle in 2005, and has worked on many key commercial and residential transactions within the community and was instrumental in attracting BPO officials to the facility they now call home in the Star City.
    “Mike will play a key role in helping shape BalanceBPO’s overall strategy with special focus on regional development in the state of Maine, where the company has located its first operations and software development base, the BalanceBPO ‘Center of Excellence,’” said Lavin.
    Willette has a degree in biology and chemistry, and an education degree from the University of Maine System. He resides in Presque Isle with his wife, Pamela, and they have three children, Alexander, Maddasin and Sophia. He served in the U.S. Army and is a decorated Gulf War veteran. Willette is a member of the VFW, Benevolent & Protected Order of Elks and the American Legion.
    Megan Lavin has served as a director since the founding of the company. She has spent her entire career in the contact center industry, both domestically and internationally, working in various capacities at First USA Bank; AT&T; Ambergris Solutions Inc., headquartered in Manila, the Philippines; and Epixtar Inc.
    She currently serves as the company’s vice president of human resources and splits her time between Austin and Presque Isle.
    Jonathan Reinsdorf has been named advisor to the board. He serves as senior vice president for Michigan Avenue Real Estate Group, a full-service real estate services company, and is responsible for investor and investment solicitation and deal analysis. He also serves as senior analyst for the Education Alliance. Preceding his role as an investment banker, he spent three years as a real estate attorney.
     Reinsdorf is a member on the Executive Committee for the United Center Joint Venture, which is home to the Chicago Bulls and the Chicago Blackhawks. He is an adjunct professor in Roosevelt’s Steinfeld School of Hospitality and Tourism Management and serves on the Lasell College Sports Management Advisory Board. He also serves on several charitable and educational boards. Reinsdorf holds an MBA with concentrations in accounting and finance from the University of Chicago Graduate School of Business and a JD from Northwestern University School of Law.
    Lavin and Pearce are pleased with the new board and what the future holds for the company.
    “Our board and advisory members bring an amazing amount of experience and industry diversity to BalanceBPO,” said Pearce. “Each has a reputation for sound judgment and strong leadership skills which will benefit our customers, employees and stockholders.”
      “I am thrilled to welcome each of our new board and advisory members to BPO,” added Lavin. “The range and depth of experiences each brings, and the contributions they will make, underscores that we indeed ‘mean business.’”