Excellence in Action Award recognizes nursing homes’ commitment to quality
PATTEN — Mountain Heights Health Care Facility received My InnerView’s Excellence in Action Award on June 11. This award is a national honor recognizing exemplary nursing home quality care and service. 
contributed photograh
AWARD WINNING STAFF — The staff of Mountain Heights Health Care stands in front of the building, proudly showing off their national award. Members of the staff, from left to right, front row, are Beth Martin, Theresa McCarthy, Barbara Landry, Sara Whitney, Melinda Brackett. Back row, Nathan Lewin, Heidi Brackett, Cathy Perrin, Cathy Bates, Michelle Roshto, Wanda Willett, Mavis Smallwood, and Paul Tousignant.
“Of course we are very pleased. The thing is that it is an every day commitment on our staffs part to put the resident first, and we are glad that that was recognized nationally, but we hope to continue with doing our job,” explained Mountain Heights administrator Paul Tousignant.
The award, which is presented annually, recognizes those nursing homes that have made a commitment to continuous quality improvement and have successfully made quality a priority to better serve their customers’ needs.
“This year’s award recipients truly demonstrate their dedication to excellence in quality,” said Brad Shiverick, Chief Quality Officer, My InnerView. “This is an exceptional group of providers and their efforts should be recognized.”
My InnerView, the applied research and quality management company that presents the award, supports leaders across the entire senior care profession with tools to measure, benchmark and improve performance.
This year’s award was presented to My InnerView customers who completed a resident or family satisfaction survey, had a minimum 30-percent response rate and scored in the top ten percent of qualifying facilities on the question, “What is your recommendation of this facility to others?” in terms of the percent of respondents rating the nursing home as “excellent”. The award was presented to 299 nursing homes nation wide this year including nine within Maine.
Mountain Heights Health Care Facility has been a part of the community for 57 years. The nursing home specializes in skilled nursing and rehabilitation services, nursing care and adult day services.
For more information, contact Mountain Heights Health Care Facility at (207) 528-2200.
