Business Focus
Dealership values its customers
Hilltop Motors, located on U.S. Route 1 between Caribou and Presque Isle, has been in business for nearly seven years now and the dealership’s philosophy has never wavered.
“We haven’t lost sight of what we started out pledging to do, which is to offer a better than average product that is 100 percent ready to go and the cleanest you’ll find anywhere, making for an outstanding value; a comfortable purchase experience with an ease of doing business; and taking the very best care of our customers, both before and after the sale,” owner Scott Pike said.
“We want to create relationships that last well into the future,” he added.
Hilltop Motors has the same small staff they started with under Pike, who has been in the car business for 25 years.
“It was a difficult first two or three years with recessionary conditions at that time and the economy struggling,” he said. “That has slowly improved and the last three years have been much more profitable. We have built up a good clientele base and have had many repeat customers.”
As a small dealership, Pike has also found it crucial “to develop a good referral business and achieve good word of mouth.”
Pike said diligence in obtaining inventory has been very important.
“We’ve nurtured relationships with some new car dealerships and many times will acquire vehicles that they might take in on a trade and not have an inventory need for, consequently wholesaling them to us,” he said. “We still do attend auctions, both physically and online, work with wholesale networks and even occasionally buy off the street directly from individuals.”
Always looking to improve the business, Pike said Hilltop Motors recently obtained additional lending sources for customer convenience and beginning this month will be doing a lot expansion with more paved area.
Hilltop Motors is open Monday through Friday from 8 a.m.-5:30 p.m. and Saturday from 8 a.m.-3 p.m.
Visit them on the web at www.hilltopmotorsinc.com or call 493-4455.
