Fairpoint warns of possible scam

16 years ago

    Charlotte, N.C. – FairPoint Communications has announced that it has been made aware of a possible customer scam connected to its e-mail transition. Scammers have been presenting themselves as FairPoint representatives and contacting customers by e-mail to ask for their passwords. The company is investigating the situation. FairPoint urges customers to not respond to these e-mail communications that allege they are from the company.     In the scam e-mail customers are being told that: “FairPoint is currently carrying out scheduled maintenance and an upgrade of our Web mail service and as a result of this; our e-mail client has been changed and your original password will be reset. We are sorry for any inconvenience caused. To maintain your FairPoint account, you must reply to this e-mail immediately and enter your current password here (******). Failure to do this within 48 hours will immediately render your e-mail account deactivated from our database.”
    It is signed from the “Fairpoint Support Team.”
    FairPoint does not make a practice of asking for this information and customers should not provide their password to anyone.
    FairPoint Communications, Inc., is an industry-leading provider of communications services to communities across the country. Today, FairPoint owns and operates 32 local exchange companies in 18 states offering advanced communications with a personal touch including local and long distance voice, data, Internet, television and broadband services. FairPoint is traded on the New York Stock Exchange under the symbol FRP.  Learn more at www.fairpoint.com.